Terms of Service & Privacy Policy

Welcome to Epicurean Orders ("we," "our," or "us"), operated by Epicurean Hospitality Services Pvt. Ltd., a company incorporated under the laws of India.

These Terms of Service and Privacy Policy ("Terms") govern your use of our website, mobile application, and services (collectively, the "Service") for event catering at exhibitions and trade shows.

We reserve the right to update these Terms at any time. Continued use of the Service after changes indicates your acceptance of the updated Terms.

Epicurean Orders is a specialized B2B catering platform designed exclusively for Indian exhibitions and trade shows. We provide:

Our services are currently designed for the exhibition period of February 5-10, 2026, with pre-orders available from September 20th, 2025.

Eligibility Requirements:

• You must be at least 18 years old and legally capable of entering into contracts
• You must represent a legitimate business entity participating in the exhibition
• You must have a valid Indian mobile phone number
• You must provide accurate and complete registration information

Account Registration:

• Registration requires phone number verification via OTP (One-Time Password)
• You are responsible for maintaining the confidentiality of your account
• You must notify us immediately of any unauthorized use of your account
• One account per phone number is permitted

Business Information:

You must provide accurate business details including company name, exhibition hall number, and stall number. This information is essential for service delivery and cannot be changed after order confirmation.

4.1 Data Collection

We collect the following categories of personal data:

4.2 Data Use

We use your personal data for the following purposes:

• Service Delivery: Processing orders, coordinating deliveries, and managing bookings
• Communication: Order confirmations, delivery updates, and customer support
• Payment Processing: Facilitating secure transactions via Razorpay
• Account Management: User authentication, profile management, and service personalization
• Security: Fraud prevention, system security, and compliance monitoring
• Business Operations: Analytics, service improvement, and operational efficiency
• Legal Compliance: Meeting regulatory requirements and resolving disputes

4.3 Data Sharing

We may share your personal data with:

• Service Providers: Authorized third-party vendors for food preparation, staffing, and equipment supply
• Payment Processors: Secure third-party payment processing services
• Communication Services: Third-party services for OTP delivery and email notifications
• Technology Partners: Cloud service providers for secure data storage and hosting
• Legal Authorities: When required by law or to protect our rights and safety

We do not sell, rent, or otherwise commercially exploit your personal data to third parties for their marketing purposes.

4.4 Data Security

We implement enterprise-grade security measures:

• Encryption: All data transmission uses TLS 1.3 encryption
• Access Controls: Role-based access with multi-factor authentication
• Data Storage: Secure cloud infrastructure with regular backups
• Monitoring: 24/7 security monitoring and intrusion detection
• Compliance: Regular security audits and vulnerability assessments
• Session Management: Secure session handling with fingerprint validation

4.5 Your Rights (DPDP Act Compliance)

Under the DPDP Act 2023, you have the following rights:

• Right to Information: Know what personal data we process and why
• Right of Access: Obtain copies of your personal data
• Right to Correction: Update or correct inaccurate data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Grievance Redressal: Raise concerns about data processing
• Right to Nominate: Designate someone to exercise your rights in case of death or incapacity

To exercise these rights, contact our Data Protection Officer at privacy@epicurean-orders.com or use the contact details provided in Section 12.

4.6 Data Retention

• Account Data: Retained for 2 years after last activity or account deletion
• Transaction Records: Retained for 7 years for accounting and tax purposes
• Communication Logs: Retained for 1 year for customer service purposes
• Security Logs: Retained for 3 years for security and fraud prevention

4.7 Cross-Border Data Transfer

Your data is primarily stored in India. Any international transfer (e.g., to cloud service providers) is conducted with appropriate safeguards and in compliance with applicable data protection laws.

5.1 Payment Processing

• All payments are processed in Indian Rupees (INR) through secure third-party payment processors
• We accept credit cards, debit cards, UPI, net banking, and digital wallets
• Payment must be completed at the time of order placement
• Orders are confirmed only after successful payment verification

5.2 Pricing

• All prices are displayed inclusive of applicable taxes
• Prices may vary based on delivery date and time slot
• We reserve the right to modify prices with 24-hour notice
• Once an order is confirmed, pricing cannot be changed

5.3 Payment Security

• We do not store your card details on our servers
• All payment data is handled securely by PCI DSS compliant payment processors
• We implement server-side price verification to prevent tampering
• All transactions are logged and monitored for security

6.1 Order Placement

• Food Orders: Must be placed by 6:00 PM IST the day before delivery
• Staff Services: Must be booked at least 48 hours in advance
• Equipment Rentals: Must be booked at least 72 hours in advance
• All orders require complete and accurate delivery information

6.2 Delivery Terms

• Delivery is limited to registered exhibition stalls only
• Delivery time slots must be selected during order placement
• You must be present or designate someone to receive deliveries
• We are not responsible for delays due to exhibition security or access restrictions

6.3 Order Modifications

• Orders cannot be modified after the cutoff time (6:00 PM IST previous day)
• Cancellations must be requested before the modification cutoff
• Emergency changes may be accommodated subject to availability and additional charges

6.4 Quality Assurance

• All food items are prepared following FSSAI guidelines
• Staff members are background-verified and professionally trained
• Equipment is regularly maintained and sanitized
• We maintain comprehensive insurance coverage for our services

6.5 Product Representation

• Images displayed on our platform are representative of food items and services
• Actual items may vary in presentation, portion size, or garnishing

7.1 Cancellation Policy

7.2 Refund Process

• Refunds are processed to the original payment method within 5-7 business days
• Processing fees (if any) are non-refundable
• Partial refunds may be provided for service issues or quality concerns
• Exhibition cancellation or postponement entitles customers to full refund

7.3 Force Majeure

In case of events beyond our control (natural disasters, government orders, pandemic restrictions), we will work with customers to reschedule services or provide full refunds as appropriate.

8.1 Service Warranties

• We warrant that our services will be provided with reasonable care and skill
• Food items will meet applicable safety and quality standards
• Staff members will be professionally qualified and background-verified
• Equipment will be in working condition and fit for purpose

8.2 Limitation of Liability

8.3 Customer Responsibilities

• Provide accurate delivery and contact information
• Ensure stall accessibility during delivery times
• Report any issues within 24 hours of service delivery
• Comply with exhibition rules and regulations
• Treat our staff members with respect and professionalism

8.4 Insurance

We maintain appropriate insurance coverage including public liability, product liability, and professional indemnity insurance. Customers are advised to maintain their own insurance for exhibition activities.

9.1 Our Rights

• All content, trademarks, and intellectual property on our platform belong to us
• You may not reproduce, distribute, or create derivative works without permission
• Our brand names, logos, and proprietary recipes are protected
• Technology solutions and business processes are proprietary

9.2 User Content

• You retain ownership of content you provide (reviews, feedback, images)
• You grant us a license to use your content for business purposes
• You warrant that your content does not infringe third-party rights
• We may remove content that violates our policies

10.1 Internal Resolution

1. Contact our customer support team at support@epicurean-orders.com
2. Provide detailed information about your concern
3. We will acknowledge your complaint within 24 hours
4. Most issues are resolved within 3-5 business days

10.2 Escalation Process

If you are not satisfied with our resolution, you may escalate to our Grievance Officer:

10.3 Legal Resolution

If internal resolution fails, disputes will be resolved through arbitration under the Arbitration and Conciliation Act, 2015, with proceedings in Mumbai, India.

• These Terms are governed by the laws of India
• Any legal proceedings shall be subject to the exclusive jurisdiction of Mumbai courts
• These Terms comply with the Digital Personal Data Protection Act, 2023
• Consumer rights under the Consumer Protection Act, 2019 remain unaffected
• Payment-related disputes are subject to RBI guidelines